ICCS Inc. provides customer care to small, medium, and large businesses alike and offers a service that will answer your business line(s) all of the time, some of the time, only after hours, or just for your call overflow.
We act as an extension of your company using custom scripts and Customer Retention Management (CRM) tracking software tailored to your call answering specifications.
In each case your calls are handled by highly trained customer care agents who understand your business, your products, and your services.
ICCS Inc. offers the following Telephone Answering Services:
• Telephone Answering & Dispatch
• Emergency Dispatch
• Enhanced Call Centre Services
• Email Handling
• Off Premise Telephone Reception
• Attendance Call-In
• Safety Check-In