The key to our success is in the training of our agents to have a complete understanding of your product and service offerings. Our goal is to turn each new contact into a sale and each follow up call into a satisfied customer.
To increase agent productivity we utilize state of the art dialer technology. Depending on the needs of our clients this technology can be used in a predictive mode, a link back mode, in an automated messaging mode, or in any combination.
All communication with your prospect or customer is notated in our proprietary Customer Retention Management (CRM) tracking software and coded with the outcome of each call for tracking and reporting purposes.
International Customer Care Services Inc. is in compliance with all Telemarketing Laws and scrubs all consumers’ phone numbers across the National Do Not Call (DNC) lists/registries.
ICCS Inc. offers the following Outbound Call Center Services:
• Lead generation
• Appointment Setting
• Market research
• Direct sales
• Client Satisfaction Calls / Surveys