ICCS Inc. understands the needs of each client are different so we take the time to understand your business objectives and tailor make a solution that best suits your goals and maximizes your results.
We understand that customer service is critical to your business so we leverage our extensive experience and leading edge technology towards customer satisfaction. All communication with your customer is notated in our proprietary Customer Retention Management (CRM) tracking software and coded with the outcome of each call for tracking and reporting purposes.
To further measure performance we provide call analytics in real time providing the number of calls per agent per hour, the talk time or each call, the originating phone number, the number of messages, the number of abandoned calls, and agent idol time.
ICCS Inc. offers the following Inbound Call Center Services:
• Customer Care – Inquiries / FAQ’s
• Customer Support
• Technical Support
• Warranty Support
• Bookings / Reservations
• Help Desk